|
|
|
|
|
|
|
|
"These
applications
demonstrate that
BPM has come of
age and that
companies are
beginning to
integrate a wide
variety of
business process
technologies and
standards to
create useful,
innovative, and
valuable
applications.
Even more
important, they
demonstrate that
a growing number
of organizations
are committing
themselves to
using processes
to innovate and
manage the way
they do
business" |
-
Paul Harmon,
Executive Editor
of
BPTrends
Website
|
|
|
|
|
|
|
|
|
|
|
|
|
|
OMG
and BPTrends are proud
to announce the winners
of the Business Process
Management (BPM) Case
Study Competition. Originally,
the Case Study Competition
listed three awards but
the judges felt that the
first award should be divided
into two separate categories;
Best Overall Single BPM
Application and Best
Overall Enterprise-wide
BPM effort.
The goal of the BPM
Case Study Competition was to highlight business
success stories and lessons learned to provide proof
points and insights for other organizations
considering or pursuing BPM adoption. To qualify for
the competition, the BPM projects had to be complete with
demonstrated business results.
Best
Overall Single BPM
Application:
Arizona
Public Service
|
 |
Due
to a
catastrophic
fire at an
Arizona Public
Service (APS)
substation, a
corrective
action plan was
approved that
|
|
incorporated
leading
practices into
its substation
maintenance
processes and to
implement a
scheduling tool.
The goal was to
increase
reliability by
ensuring the
substations were
maintained in an
effective and
efficient
manner. In 2007
Substation
Maintenance met
or exceeded all
of their
reliability
metrics. Before
the process
effort, they had
not met more
than 80% of the
metrics. Before
the process
effort, 80% of
their work was
reactive, now
20% is. They
have created
acceptable
ranges for the
number and age
of work orders.
>>
Read More
|
|
Best
Overall Enterprise-wide
BPM effort:
University
of California,
San Diego
|
 |
The Auxiliary
& Plant
Services
(A&PS) group
at UCSD
encompasses a
wide-range of
business
activities. In
an effort to
become more
process driven,
to understand
its |
processes, and
to prioritize
future
improvement
efforts UCSD
A&PS
undertook the
creation of an
Enterprise Asset
Management (EAM)
system,
initially
focused on
Facilities
Management (FM).
The team
initially
developed a
process
architecture of
FM and then
proceeded to
identify process
problems and to
develop a
roadmap for the
elimination of
defects. The
vision is to
implement such
activities and
tasks within a
BPM execution
package for
end-to-end
processes and
procedures.
>>
Read More
|
Runner-up:
Intel
Corporation
|
 |
Intel
was using a
variety of
different
process change
methodologies
and several
different
notations. The
company wanted
to coordinate
and standardize
its
methodologies,
notation, and
overall process
change efforts
and to better
coordinate the
interaction
between business
and IT. Intel
adopted the
Rummler-Brache
methodology and
created a
business process
architecture to
provide an
overview of the
processes and
measures it
would seek to
manage.
|
|
Intel
also developed
training and a BPM toolkit to
aid their
efforts. The
efforts to
deploy BPM
throughout the
enterprise have
resulted in
significant
tangible and
intangible
benefits.
>>
Read More |
Best BPM
Application that demonstrates the use of one or
more business process standards:
|
BOC
Information
Systems -
European Union's
GENESIS
Project
GENESIS
was an EU-co-funded
project where
cross-organizational
/ cross-country
B2B and B2G
processes were
implemented
using UBL, BPMN,
BPEL, and CCTS.
The main goal of
the project was
the research,
development and
pilot
application of
the necessary
methodologies,
infrastructure
and software
components that
allows the
typical, usually
small and
medium, European
enterprise to
conduct its
business
transactions
over the
Internet. It can
do so by
interconnecting
its main
transactional
software
applications and
systems with
those of
collaborating
enterprises,
governmental
bodies, banking
and insurance
institutions
with respect to
the current EC
legal and
regulatory
status and the
existing one in
the new EU,
candidate and
associate
countries. Benefits include
time and money
savings, risk
mitigation and
ease of
conducting
business with
international
partners.
>>
Read More
|
BPM Application
that demonstrates the best return on investment:
US
Military
Entrance Command
(USMEPCOM)
|
| The
United States
Military
Entrance
Processing
Command (USMEPCOM)
processes and
qualifies
individuals
applying for
military
service. They
process over 1
million records
a year with
potentially
spikes of 18,000
per day (5.6
million a year),
and maintain
over 60 million
current records
across all the
armed services.
Each Service has
its own, unique
Recruiting
System and the
only interface
to USMEPCOM was
either a flat
file or manual
re-keying of
data. The
genesis of the
USMEPCOM BPM and
SOA project was
a business
requirement to
make the
exchange of data
more efficient
and real time.
BPM and SOA was
seen as a way to
provide an agile
and flexible
architecture to
meet this
growing
requirement,
increase data
quality, and
reduce the cost
and risk of
adding new
capabilities.
The new system
has generated
impressive cost
savings,
increased
efficiency and
reduced risk.
They are also
better able to
estimate project
scope (time and
costs) and
project
variance.
>>
Read More |
| |
|
Runner-up:
Dickinson
Financial
Corporation (DFC)
|
 |
There
is intense
competition
among banks to
improve the
quality of
services to
attract
customers. For
Dickinson
Financial
Corporation (DFC),
one obstacle
|
|
toward effective
customer service
was the
company's
reliance on
paper to
initiate and
process customer
service. DFC
needed to
improve
scalability, ROI
and faster
customer
service, but it
also wanted to
implement better
risk management
through
automated
compliance with
documented
processes. By
documenting each
workflow and
external system
that was touched
during the
process, DFC was
able to create
processes that
let the
computers do the
majority of the
work. DFC has
seen significant
results since
the
implementation
of the new
system,
realizing 1,408%
ROI over the
course of three
years.
>>
Read More |
|
